- Deployment, Maintenance, and optimization of gateway/Kannel/SMPP setup.
- Tracking and maintenance of Rat SMS Services QOS, Backups, and Uptimes and ensure the highest levels of systems and infrastructure availability
- Work on tickets and provide resolution with SLA.
- Manage timelines, product releases, and track bugs with the engineering team on Jira.
- Integration with telecom operators for SMPP account/connectivity.
- Configuration, queries, and administration of MySQL and other Linux utilities.
- Troubleshooting SMPP/operator related and customer issues like Junk char issue, No/Fake delivery of the message, Drop a message, TPS testing, understanding of submit-sm and deliver-sm responses, account/connection type.
- Interaction with domestic and international telecom operators for issue resolution.
- Automation of tasks using scripts to lower down the human intervention time on any tasks.
- Conduct sessions on new releases and KT with internal teams.
- Tracking of work and creating FAQs and Service Documents for documentation purposes.
- Overseeing the preparation of environments for the testing/UAT of software releases, participate in the planning, scheduling, and execution of said releases followed by automation.
- Tech/B.E/BSc computer science.
- Experience in troubleshooting, deployment of gateway/kannel/telecom related products, gateway and SMPP (kannel /smsc workflow/ operator or client level communication/bind type/ data coding/ character typesetting/ TCP dump/ Hindi or short message testing/ connectivity establishment with multiple operators for message termination).
- Experience in Linux (RHEL/CentOS), Shell/PHP Scripting and knowledge of MySQL queries, optimization, and administration.
- Strong technology and analytical skills.
- Experience on configuration/management/automation tools such as GIT, Ansible, Jenkins, site 24*7 monitoring tool, Nagios, Grafana, Jira, OTRS.
- Should have basic knowledge in Network like IP address, Netmask, Gateway, DNS, Network Route.
- Excellent organization, communication, and documentation skills.